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Happy Hollow Blog

FAQ about our temporary closure

Tuesday, 12/8

In compliance with the Santa Clara County and State Stay-at-Home orders, Happy Hollow is temporarily closed to the public, and reservations are on hold until Happy Hollow announces a new reopening date.
We know that our guests and community have a lot of questions, so we are sharing some answers to our frequently asked questions below:
? What if I have a reservation to Walk through the Zoo?
?All reservations for Walk through the Zoo will be rescheduled once Happy Hollow announces a reopening date.
? When will Happy Hollow reopen?
?Currently, the Stay-at-Home order is in effect through January 4, however we will continue to monitor and comply with all county and state orders and guidance from the City’s Emergency Operations Center. We will announce a new reopening date once more information is available.
? Will my membership be extended for the length of the closure?
?All memberships were automatically extended during our first closure from March to November. To help support Happy Hollow during this temporary closure, we ask members to please donate the time we are closed from your membership to the Zoo. If you would like to opt-out of this and receive an extension for the duration of our current closure (starting December 7), please contact our Membership team before January 1, 2021 by emailing [email protected]
? How will I know when Happy Hollow is re-opening?
?Please continue checking our website, www.happyhollow.org for updates and follow us here on social media. You can also sign up for our email updates. Look for the “E-blast Sign-Up” on the bottom right corner of our home page to enter your email onto our mailing list. We will share updates as soon as details are confirmed.
? How can I support Happy Hollow during the closure?
?We are so grateful for your support throughout this entire year and always! We encourage our community to stay connected with us on social media to see what is happening at the Park & Zoo as we continue providing the very best care for our animals during our temporary closure. You can also support Happy Hollow by making a donation to our non-profit partner, Happy Hollow Foundation. Click here to make a donation, or learn more at www.happyhollow.org/donate
? I emailed/called Happy Hollow about my reservation today and haven’t heard back yet. What should I do?
?We apologize for any delays. Due to the large volume of communications we are receiving, please allow 3-5 business days for us to respond to your message. Your communication is important to us and we will respond as soon as we can.

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